Swiss Education Group, Switzerland's largest provider of hospitality management and culinary Education, is collaborating with Mandarin Oriental Hotel Group on a research project "on the impact of the ongoing outbreak on the hospitality industry."Participants in the project, which also includes leading Swiss industry partners, will explore best practices in crisis management, operations and recovery strategies through interviews, interviews and surveys.The results will be integrated into the academic curriculum of the member colleges of the Swiss hospitality education group.
Covid-19 has brought unprecedented disruption to the global economy, with the global hotel industry one of the most affected sectors.In more countries continue to relax by the outbreak caused by closed and travel restrictions, the with the mandarin Oriental hotel group to carry out the study, will focus on discuss luxury hotel how to deal with the crisis, and the mandarin Oriental hotel group is the world's most luxurious hotels, resorts and residence of one of the owners and operators.
This study will unearth best practices and valuable lessons learned during and after the crisis, which will be incorporated into the operations and leadership curriculum taught by the Swiss hospitality education group.Many of the issues of customer experience, health and safety, and the technical transformation and transformation of operations in the current environment are still real and need to be addressed.Through this study, the Swiss hotel management education group plans to improve the quality and content of its courses, so as to enhance the relevance between the courses learned and the actual situation of the industry for future industry leaders.
Paul Clark, mandarin Oriental's chief human resources officer, said: "we have been working with Swiss hospitality education groups for a long time and we are delighted to be able to share with them the lessons learned that are so relevant to the current events and to work together to support such a meaningful education."
Yong Shen, deputy chief executive of the Swiss hospitality education group, added: "the results of this study will be published and integrated into the programmes of the schools and colleges of the Swiss hospitality education group starting from September 2020.This outbreak has taught us a wealth of lessons for the education of our students as future hospitality professionals and leaders.We are very pleased to be able to take this opportunity to partner with mandarin Oriental, as well as other leading Swiss brands such as the Fairmont Le Montreux Palace and Restaurant DE l 'Hotel DE Ville Crissier."
